Solutions

Solutions for MENA's two contact-center sectors

A retail bank and a mobile operator face different call challenges. intella tunes each solution to its context.

Find your sector

Both use the same dialect-aware ASR and NLP core. The signals, metrics, and dashboards shown first depend on the sector.

For Banks

Spot churn linked to fee disputes, product switching intent, and frustration over branch closures. Designed for MENA bank compliance and GCC data residency needs.

Explore banking solution

For Telcos

Find early churn signs in billing calls, roaming complaints, and renewal discussions. Tuned for MENA mobile and fixed-line operator call patterns.

Explore telco solution

Included in every intella solution

Every sector starts with the same core foundation.

Dialect transcription

Supports 8 Arabic dialect variants, with codeswitching between dialect and English or French during a call.

Churn risk signals

A ready-made library of MENA call signals scores each conversation for churn risk, with evidence agents can review.

Topic trends

Track rising call topics and relate them to business outcomes. Weekly trend reports arrive in your inbox by default.

GCC data storage

Processing and storage remain in GCC jurisdictions. Choose Saudi Arabia, UAE, or Qatar at onboarding, with SAMA and TRA compliance documentation supported.

Need help choosing?

Speak with our team. We will match your contact center setup to a suitable configuration and explain the pilot process.

Talk to our team View pilot pricing